Return Policy

Product Return and Exchange

Customers may return the un-open products in the following condition:

  • Diopter does not match with purchasing record
  • Colour and style does not match with purchasing record

Product return period: 

  • 7 days after receiving products (Late return application will not be considered)

Returning Procedure:

  1. Please take pictures for the related product(s) and receipt 
  2. Send following information (Full Name, Order Number, Product Name, Contact no, and related photo)  to us CS team by email or WhatApps to follow-up.
    Email: cs@cl-mall.com 
    WhatsApp: +852 6993 9576
  3. Our customer service executive will soon contact you for further details.
  4. Customers need to return product together with the package to our company. Postage will be paid by buyer.


Noted:
  • Without the Order Number / Receipt / related photo will not accepted for any return and exchange.
  • Please return product(s) by the most believed transport(e.g. registered mail or SF Express). cl mall is not responsible for any lost during return.
  • Opened products are not accepted for return.
  • All products cannot be refunded. cl mall will provide cl mall cash coupon valued similar amount to purchased product(s) through e-mail within 3 days after receiving the returned product(s).
  • If only part of combo set product is returned, the coupon code will only be counted by the average price of all products.
  • All promotional offers enjoyed, shipping fee and handling fee paid in the original order will not be refund.
  • cl mall reserves the right of final decision in case of any disputes. 
  • In case of any conflicts between the Chinese and the English versions, the Chinese version shall prevail.